01. As usual, the first thing in the morning is to report RFQ and find quality customers for a quotation. About half an hour after I quoted, I received a reply from the Filipino customer Dan who wanted jockey pump. I learned that the customer bought 7.5KW before. Because of the current production line change, we need to change to a 22KW to meet the current needs. After confirming the parameters with the customer, the customer also expressed the purchase intention.
02. But at this moment I received a 10% price increase notice. I immediately told the customer the news to see if he could confirm the order. The customer hesitated for a while and did not immediately reply. I asked Dan if there are any unresolved questions?
03. After 5 minutes, Dan replied to ask me how to install the pump. I told the customer that the pump is a complete pump on the customer's side. He only needs to connect the pipe. If there is any problem during the pick-up process, please feel free to contact us for guidance, and please rest assured.
The customer then asked the warranty question. I told the customer that our warranty is 18 months. If you have any questions during this period, please contact us for after-sales service. The customer’s problem and doubts have been resolved, and the customer said that I need the company’s confirmation and I will reply to you later.
04. So far, Dan has not given me a reply. I believe that as long as I treat the customer with the concept of righteousness, Zhaoyuan's water pump will definitely go farther and farther and be known to more and more people.
—————— Signature ——————
Contact Phone/Whatsapp/Wechat:+86 15995624193
1. The main products of ZHAOYUAN Pump: stainless steel vertical multistage centrifugal pumps, pipeline pumps, anti-clogging sewage pumps, and other high-quality products.
2. In China, ZHAOYUAN has served more than 3,000 companies for three consecutive years, and there has never been a customer complaint due to quality and service issues.
3. ZHAOYUAN is the pioneer of anti-clogging sewage pumps and a leading brand in China's anti-clogging pump industry.
4. Some customers: Karcher (the world's leading clean brand), NACHI (Nachi Tokiwa), Towngas, Lee & Man Paper Group, Tsinghua University, University of Science and Technology Beijing, Shanghai Nanhui Construction Engineering Group, etc.