Zhaoyuan Pump has said it 180 times, and there are customer still fall into trap 85
01. I have been talking about the pit 180 times, but at least 90 people will fall into trap. Today is a rainy day, not hot. But at 9:32, I received a complaint call from a customer and it was really raging. This call was a complaint about not handling after-sales service, and told me the model number, and I also asked about the purchase price. Because the difference with us is about 15%, I think the customer bought fake products. Customers who have taken courses on fakes know what is going on, so I won’t say more about it today.
02. Why not buy after-sales for fake products? After carefully understanding with the customer, I realized that what they bought was not a fake, but it was bought at the Southern Office. After understanding the situation, we were also curious about why such a situation occurred, so we communicated with the office. The docking clerk said that he bought the pump at the price without warranty, so he will not deal with it after-sales. After I talked to the customer, the customer said that they didn't tell me about this situation. I said that you must have kept the price down, and they gave you such a quotation.
03. Having said that, I think of an example when I sale electric bicycles a few years ago. When a foreign customer received the electric bicycle, the bicycle was not equipped with wheels. The customer asked why the factory didn't give me wheels? The factory replied that the wheel was chopped off by you. Frustrated, foreign customers can only buy wheels again.
04. Any product, even a high-end brand, dare not 100% guarantee that there is no after-sales service. In fact, the real cooperation starts after receiving the product. Once the product encounters quality problems, the after-sales service is particularly important!
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1. The main products of ZHAOYUAN Pump: stainless steel vertical multistage centrifugal pumps, pipeline pumps, anti-clogging sewage pumps and other high-quality products.
2. In China, ZHAOYUAN has served more than 3,000 companies for three consecutive years, and there has never been a customer complaint due to quality and service issues.
3. ZHAOYUAN is the pioneer of anti-clogging sewage pumps and a leading brand in China's anti-clogging pump industry.
4. Some customers: Karchar (the world's leading clean brand), NACHI (Nachi Tokiwa), Towngas, Lee & Man Paper Group, Tsinghua University, University of Science and Technology Beijing, Shanghai Nanhui Construction Engineering Group, etc.